London Care Staffing Agency

Reliable. Compliant.
Ready when you need us.

Emergency and planned staffing support for care homes, extra care and supported living across London. Residential • Nursing • Extra Care • Dementia Services

Call or text for urgent cover

07873 341 750

Our emergency staffing line is always on

Request Staff Cover 📞 Call now

☰ Tap menu to explore all sections

DBS Checked

Enhanced DBS verified before every first placement

Rapid Response

We respond quickly when you need us most

Extra Care Specialists

Experienced staff for care homes, extra care & supported living

One Simple Invoice

One weekly invoice covering all your staffing costs

Direct Communication

You speak directly with our directors, always

← Home

Getting started

Three steps from
enquiry to placement

Tell us what you need

Call or email with your shift requirements — hours, location, type of setting, and any specific skills needed. We respond within 2 hours during business hours. No lengthy onboarding forms.

We match & confirm

We find the right worker

We match you with a compliant, experienced worker and confirm the booking. You receive the worker's name, DBS status, and relevant training details before they arrive.

Simple invoicing

One weekly invoice, nothing more

After the shift, the worker submits a signed timesheet. We invoice you weekly. Worker pay, holiday pay accrual, employer NI, and pension — all included. Workers are engaged directly by PSS, not via umbrella companies. 14-day payment terms.

← Home

What we do

Every aspect of care staffing, covered

★ Core service

Full compliance — before every shift

We hold, verify, and maintain every compliance document for every worker. You never need to chase a DBS or a training certificate — we do it, and we tell you before anything expires.

Prime Staffing Solutions carer supporting a resident with an activity

Enhanced DBS certificate (regulated activity)
Proof of right to work in the UK
Two verified employment references
Moving & Handling certificate
Safeguarding Adults certificate
Basic Life Support certificate
Infection Control certificate
Medication Administration (where applicable)

Temporary shift cover

Same-day and planned shift cover for care homes, residential settings, and supported living. Reliable cover including nights, weekends, and bank holidays.

Care home staffing

Experienced care workers for residential and nursing homes, trained in safeguarding, medication administration, and moving and handling.

Payroll & compliance

We engage every worker directly — not through umbrella companies. We manage PAYE, employer NI, holiday pay, and pension auto-enrolment. One simple weekly invoice — no complexity on your side.

Insurance coverage

All placements covered by employers' liability (£10m), public liability (£5m), and professional indemnity (£5m) insurance underwritten by Zurich Insurance Company Ltd. Policy No. KINGREC2533, valid 23 May 2026 – 22 May 2027.

← Home

Why Prime Staffing

What makes us different

We pay workers fairly

Every worker is paid at or above London Living Wage. Fair pay produces motivated, reliable workers. That directly benefits your residents.

Compliance is genuine, not assumed

DBS certificates are verified on original documents. Training certificates are current. We stake our reputation on this — and so does yours.

You speak to a director directly

No call centre, no account manager handoffs. When you need urgent cover or have a concern, you reach a director who knows your scheme.

No surprises on your invoice

Everything is included in the charge rate. One weekly invoice, no hidden fees, no admin charges. Contact us for a rate schedule.

Your CQC registration is protected

We operate to CQC Fundamental Standards on every placement. Our workers follow your care plans and report safeguarding concerns within 24 hours.

Every worker holds

Eight compliance checks before the first shift

Enhanced DBS Right to Work Checked Mandatory Training Safeguarding Awareness CQC-Aligned Standards

Enhanced DBS certificate (regulated activity)

Proof of right to work in the UK

Two verified employment references

Moving & Handling certificate

Safeguarding Adults certificate

Basic Life Support certificate

Infection Control certificate

Medication Administration (where applicable)

All documentation verified before first placement and tracked throughout. You will be notified before any certificate approaches expiry.

← Home

Transparent pricing

Competitive rates,
no hidden charges

Our rates reflect the full employment package — worker pay, holiday accrual, employer National Insurance, and pension. One weekly invoice. Nothing more.

All-inclusive charge rate

Worker pay, holiday accrual, employer NI, and pension — all in one hourly rate. No hidden extras, no admin fees, no surprises.

Weekly invoicing

One invoice per week based on verified timesheets. 14-day payment terms. No monthly retainers or minimum booking commitments.

Volume arrangements

Regular booking arrangements available for care homes with consistent weekly requirements. Contact us to discuss a tailored rate schedule.

Request a rate schedule for your scheme

We'll send a full rate schedule within 2 hours, tailored to your shift patterns.

Read our London rates guide →

Get a rate schedule

← Home

About us

Built to do it
the right way

"We set up Prime Staffing because we saw too many agencies cutting corners — on worker pay, on compliance, on service. We wanted to build something different."

Prime Staffing Solutions is a director-led care staffing agency based in London. We are deliberately small. Every client works directly with a director. Every worker is known to us personally.

We grow carefully — taking on schemes we are proud to work with and workers we are proud to represent. We do not compete on price alone. We compete on reliability, compliance, and the quality of care our workers deliver.

Our commitment

Director-led — always

You will never speak to a call centre or an account manager. Every client relationship is managed directly by one of our directors from the first enquiry onwards.

Operations & Client Relations

Director — your primary contact

Responsible for client relationships, new enquiries, and day-to-day operations. Available directly from first conversation through to ongoing scheme management.

Compliance & Workforce

Director — compliance lead

Responsible for worker recruitment, DBS processing, training verification, compliance management, and payroll operations.

Prime Staffing Solutions Ltd · Registered in England & Wales · Company No. 17171274
Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

← Home

Get in touch

Let's talk about
your staffing needs

Whether you need cover tomorrow or want to discuss a longer-term arrangement — call, email, or fill in the form. We respond within 2 hours.

Call us

020 4628 2015

Email us

info@primestaffing.org

Mobile

07873 341 750

Office

71-75 Shelton Street, Covent Garden, London WC2H 9JQ

Send us an enquiry

Tell us about your requirements and we'll respond within 2 hours during business hours.

Your name

Organisation

Email address

Phone number

Type of enquiry

Message

Frequently Asked Questions

What areas do you cover?

We cover London: all London boroughs. Not sure if we cover you — call us on 07873 341750 and we'll let you know straight away.

What are your hourly rates?

Our rates start at £26/hr for weekday day shifts (7am–10pm). Weekend days are £27/hr, nights (10pm–7am) are £28/hr, and bank holidays are £29/hr. All rates are inclusive of worker pay, employer NI, holiday pay, and insurance — no hidden fees. Volume discounts available for 50+ hours per week.

How quickly can you provide cover?

We guarantee a 2-hour response for short-notice and emergency cover. For planned shifts, we typically confirm a named worker within a few hours of your request. Our directors are personally available day and night — call 07873 341750 any time.

Are your workers DBS checked?

Yes — every worker placed by Prime Staffing Solutions holds a current enhanced DBS certificate. We also verify right to work in the UK and ensure all mandatory training is completed (moving & handling, safeguarding, fire safety, infection control, first aid, and more) before any placement.

Is there a minimum commitment?

No minimum hours and no minimum term. You can use us for a single shift — there's no obligation to book again. Our Terms of Business cover rates, timesheets, and invoicing; we send a copy with your first booking confirmation.

How does invoicing work?

We invoice weekly every Monday for the prior week's shifts. Payment terms are 14 days. Timesheets are signed by your manager after each shift and form the basis of the invoice — no surprises.

What type of workers do you supply?

We supply temporary care assistants and support workers to residential ca re homes, nursing homes, and extra care schemes. We do not currently supply registered nurses, though we can refer you to partners who do.

We're on a preferred supplier list — can we still use you?

Reliable. Compliant.Ready when you need us.

Three steps fromenquiry to placement

Every aspect of care staffing, covered

What makes us different

Competitive rates,no hidden charges

Built to do itthe right way

Reliable. Compliant.
Ready when you need us.

Three steps from
enquiry to placement

Competitive rates,
no hidden charges

Built to do it
the right way