Compliance and worker checks
Ask for clear evidence before shifts are confirmed.
Question
Can the agency evidence right to work, DBS and training?
You should not have to chase basic worker compliance documents.
PSS approach
Workers are screened before placement, with core checks reviewed as part of onboarding.
Question
Do workers understand care home and extra care environments?
A good match matters for safety, confidence and continuity.
PSS approach
We focus on residential care, extra care, supported living and dementia support settings.
Communication and response
Short-notice cover needs clear updates, not uncertainty.
Question
Will you receive fast confirmation and updates?
Managers need to know whether cover is confirmed, pending or unavailable.
PSS approach
We prioritise responsive communication for urgent and planned cover requests.
Question
Is the agency transparent about rates?
Hidden charges can create avoidable invoice disputes.
PSS approach
We provide a clear rate schedule and explain what is included before bookings start.
Need reliable care staffing support?
Speak to us about planned cover, emergency shifts and regular staffing arrangements.